This Return and Refund Policy explains how DAPS handles refunds, cancellations, and service-related payment matters for digital products, software licenses, and custom technical services.
DAPS primarily sells digital services, software-related work, technical integrations, implementation support, and custom development. Because many services begin with research, setup, configuration, consultation, code work, or deployment effort, refunds are not treated the same way as physical goods.
Where DAPS offers a standard plugin, software module, or fixed digital product, a refund request may be considered within 14 calendar days of purchase if the product fails to perform substantially as described and the issue cannot be reasonably resolved through support.
Refunds will not normally be granted where the issue results from third-party conflicts, unsupported hosting, user-side misconfiguration, change-of-mind after successful delivery, or feature expectations not included in the product description.
Payments made for custom SaaS builds, CRM systems, AI implementations, WhatsApp chatbot projects, API integrations, dashboards, automation flows, FBR middleware work, ERP sync work, or bespoke WooCommerce development are generally non-refundable once project work has started. This is because time, planning, technical effort, and resource allocation begin early in the delivery process.
If a project is cancelled mid-way, DAPS may retain amounts covering completed milestones, approved work, research, setup, consultations, purchased dependencies, and engineering time already spent.
Where a monthly or recurring support plan is offered, cancellation may stop future renewals, but current billing periods already paid are generally non-refundable unless otherwise stated in the plan terms.
Any refund request must include the order details, issue summary, and enough information for DAPS to review the problem. DAPS may first attempt support, troubleshooting, patching, or clarification before approving any refund.
Please contact DAPS before initiating a payment dispute or chargeback. Unnecessary or abusive chargebacks may result in account restrictions, suspension of support, or refusal of future service.
If a refund is approved, processing time may vary depending on the original payment method, payment provider, and banking timelines.
For refund-related questions or cancellation requests, please contact DAPS through the website contact page or the business email address listed on the site, and include your invoice, product, or project reference details.
